OBSERVABILITY

Observability, SLOs, and production signal engineering

RTZ Labs builds production observability – metrics, traces, logs, SLOs, and alerting designed so that a page corresponds to real customer impact rather than to infrastructure noise.

Most teams are not short of telemetry; they are short of signal. Dashboards proliferate, alerts fire on causes rather than symptoms, and the on-call engineer cannot tell from the page whether customers are affected. We work backwards from customer-visible behavior to the smallest set of indicators that actually predicts it.

All expertise

What we do with Observability

Define SLIs and SLOs tied to customer-visible behavior rather than to resource utilization
Rebuild alerting around symptoms and error budgets, and remove alerts that page without informing
Instrument request paths with distributed tracing, including through the service mesh
Review metric cardinality and retention, and the cost consequences of both
Build dashboards organized around answering incident questions rather than displaying everything
Write runbooks tied to the failure modes that actually recur

Problems we are called in for

Usually described this way before anyone knows the cause.

Alerts are noisy enough that real incidents are missed in the volume

On-call cannot tell from a page whether customers are affected

There are no SLOs, or they measure something customers never experience

Observability spend is growing and the value of the data collected is unclear

Incidents are diagnosed by intuition because the traces do not cover the path

Scope and boundaries

We work with Prometheus, Grafana, Datadog, and OpenTelemetry. The work is instrumentation and signal design – we do not resell observability platforms.

Provider: RTZ Labs
Availability: Remote, serving the United States and Canada
How to start: Email contact@rtzlabs.io or use the contact form.